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Value Vinyls would like to take this time to thank you for your interest in our company. We strive to offer our customers the very best customer service in the industry. It is an honor for us to work for you and to help you develop a reliable business connection for your vinyl needs. Please chose from the following categories to learn more. Hours of Operation
Customer Service
Samples
Special Orders
Shipping & Freight
Damages & Returns
Credit
Invoicing
Accounts Receivable
Hours of Operation
Monday - Friday. 8:00am - 5:00pm CST
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Customer Service
If you need an immediate stock check, same day shipping before 2:00pm CST (after 2:00pm is subject to an expedite fee of $25), info guides, spec sheets, or slitting provided out of our Grand Prairie warehouse, our customer care team is there to assist you. Ordering is easy! You can place all orders by phone at 877-716-6651, fax at 877-716-6652, email to
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, or by contacting your local sales representative. Please note there is a $300 minimum for all orders.
To use the Customer Order Form to place an order, download this form, fill out the details, and fax to 877-716-6652
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Samples
You can now search by product and submit your sample request online. If you know which product(s) you need samples of, go directly to our online Request Materials Form and tell us what you need. Samples are also available by phone, fax, or email to
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Special Orders
Special orders are available with a lead time of 8-10 weeks.
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Shipping & Freight
It is up to the customer to determine how they would like their freight shipped. If your company does not have an account with any particular carriers, Value Vinyls can provide you with one. All freight ships on a "collect" basis unless other arrangements are made prior to shipping.
Warehouse Locations: Atlanta, GA - Chicago, IL - Dallas, TX - Los Angeles, CA - Passaic, NJ - Toronto, Canada.
To see how we package our materials on a palette, download the Shipping Methods Flier.
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Damages & Returns
It is the customer's responsibility to inspect each item for damage as it is being brought in to the facility. After all freight has been checked and everything is deemed OK, you will be asked to sign the freight bill. If there is a problem with the freight please note the damage on the freight bill. Please do not refuse the shipment or only accept partial shipment. When the freight company picks up the freight, the driver signs our paperwork stating that the material is in good condition when it leaves our facility. It will up to the customer to file a freight claim with the carrier for damages. You must inspect the freight thoroughly and note any problems on the freight bill at the time of delivery or your claim with the freight company will be denied.
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Credit
If applying for credit, you will be asked to fill out a credit application noting 3 valid credit references and a personal guarantee (if applicable). These forms must be signed, filled in completely, returned and approved before Value Vinyls will issue open credit. Terms are Net 30 days in most instances. If your order needs to go out before your credit application is approved, we can ship it COD or Prepaid. Note: If shipped COD, there will be extra charges from the trucker for using this service. For more information, see the section above regarding "Freight". To request a credit application, or for further credit information, phone, fax, or e-mail us at
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To fill out a Credit Application, download this form and fax to 972-823-1199.
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Invoicing
Value Vinyls issues an invoice with a copy of the Bill of lading. Our invoices have your Customer ID, your order #, P.O. #, Payment Terms, Sales Rep ID, Shipping Method, Ship Date and Due Date. The Due Date is based off the day the material was shipped. Please keep that in mind when entering this data into your system. If there are any special invoicing needs please let us know when your first order is placed. Upon receipt of your invoice, please make sure that the price quoted is correct. If there is a dispute, please notify our Accounting Department immediately.
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Accounts Receivable
Value Vinyls expects invoices to be paid within terms. We would appreciate you using our invoice number as the reference number. Of course, you pay any other reference on your check but having the invoice noted would be very helpful. There is no need to send a copy of the invoice or any form of recognition. Please inform us in advance if your company requires any special invoicing needs (part numbers on invoices, etc.) at the time of your first order. Any invoicing/pricing disputes must be reported upon receipt. In the case of NSF checks, there will be a charge of $28 due to Value Vinyls per return. If a check comes back twice you will be required to send a Cashier's Check or Money Order to replace the payment plus the fee of $56 for the two NSF instances. Please keep in mind that any NSF checks could jeopardize your credit with Value Vinyls. If there are any questions regarding the above, please feel free to call our Accounting Department and we would be glad to explain or answer any questions you might have.
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